Return window and authorization

Most unused products may be returned within 7 days after delivery. Before sending an item back, request a return authorization from customer support and include the order number, product name, reason for return, and photos when relevant.

Items sent without authorization may be delayed, refused, or returned to the sender if we cannot match them to an eligible order. Orders that have not shipped may be canceled by contacting support before fulfillment begins.

Condition requirements

Returned items must be unused, clean, undamaged, and returned with original packaging, included accessories, manuals, protective inserts, and any bundled components.

Items damaged by misuse, missing parts, heavy wear, unauthorized modification, or improper packaging may be rejected or subject to a partial refund.

Return shipping, inspection, and refunds

Customers are generally responsible for return shipping unless the return is caused by our error, a defective item, or applicable law requires a different result.

After we receive a return, inspection typically takes 3 to 5 business days. Approved refunds are issued to the original payment method. We initiate approved refunds promptly after inspection, and payment providers may take additional time to post the credit.

Original shipping charges are not refundable unless required by law or the return is caused by our error or a defective item.

Exchanges and damaged items

Exchanges may be offered when the requested replacement is available. If an exchange is unavailable, we may offer a refund, store credit, repair, replacement, or another legally appropriate remedy.

For items that arrive damaged or defective, contact support promptly with photos of the item, packaging, shipping label, and order number so we can review the claim.

Non-returnable and final sale items

Opened hygiene-related items, customized items, clearance items marked final sale, gift cards, downloadable products, and heavily used products are not returnable unless defective or required by law.

This policy does not limit non-waivable rights that customers may have under state, federal, or local consumer protection laws.